Refund policy

Return & Refund Policy

We want you to love your Mobilo. If you don't, we offer a 30-day satisfaction guarantee.

Returns. You may return your order within 30 days of delivery for a refund. To be eligible, please include your order number and have the item in reasonable condition.

Return shipping. Return shipping and handling is the customer's responsibility and is non-refundable. We recommend a trackable shipping method, as we can't guarantee we'll receive un-tracked returns.

How to start a return. Email info@shopmobilo.com with your order number and reason for return. We'll confirm the details and provide return instructions.

Where to send it.
Mobilo Returns
13636 Ventura Blvd, Suite 665
Sherman Oaks, CA 91423

Refunds. Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within [5–10] business days. Depending on your bank or card issuer, it may take additional time to appear.

Damaged, defective, or wrong items. If your order arrives damaged, defective, or incorrect, contact us within 30 days and we'll make it right with a free replacement or full refund — return shipping on us in these cases.

Exchanges. The fastest way to exchange is to return your item for a refund and place a new order.

Original shipping. Shipping on your original order (where applicable) is non-refundable.